What to do if you have lost your dog, or found one.
If you have lost your dog
We keep a record of all found dogs that are reported lost and found to us, so we may already have your dog listed on our dog register.
To report your dog as lost, you can contact customer services on 0345 605 3014 between 8am - 6pm, Monday to Friday.
We always try to return a found dog to its owner, but if we can't identify or contact its owner, we will take it to Tenford Kennels. If you've confirmed with us that your dog is there, you will need to contact the kennels directly on 01538 722457 and arrange collection. There will be a charge, which will be confirmed by the kennels.
If you have found a dog
If you found a dog, you can contact customer services on 0345 605 3014 between 8am - 6pm, Monday to Friday.
We'll arrange for our dog warden to collect the dog as soon as we can and try to reunite it with its owner. Our dog warden service operates between 8.30am - 4.00pm, Monday - Friday only.
We do not operate an out of hours service.
Stray or roaming dogs
If you see a stray or roaming dog, you can contact us on 0345 605 3014 between 8am - 6pm, Monday to Friday. We will arrange for our dog warden to collect the dog as soon as we can.
Our dog warden service operates between 8.30am - 4.00pm, Monday - Friday only. If you find a stray dog after this time, you can take the dog to Tenford Kennels up until 9pm. Please call them on 01538 722457 first so a member of their staff can plan to meet you. If you're happy to keep the dog until the next day, we can arrange to collect it for you.
Tenford kennels are based on Tenford Lane, Tean, Stoke on Trent, Staffordshire, ST10 4EN.
Unclaimed stray dogs
We have a statutory duty to keep the dog in kennels for 7 days. If the dog is not claimed after this time, the owner loses all rights to it. The dog is then usually offered for re-homing.
If you find a stray dog which isn't claimed within 7 days, you may be able to keep it. The dog warden will contact you to discuss this.