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Winter weather bin collection FAQs

Below are some frequently asked questions which may be helpful if our scheduled bin collections are affected by bad weather.

What do I need to do if my bin isn't emptied due to bad weather?

Report your bin as missed due to bad weather using our online form and leave your bin at the normal collection point. You can continue to check our Bin collection updates, Facebook and Twitter accounts for the most up to date information.

If we haven't managed to catch up with your bin by Friday evening, you may want to take it in over the weekend. If you do this you must make sure it's in its normal place for collection by 7am on Monday morning.

If my bin hasn't been emptied due to bad weather, will you take extra waste on my next collection?

If we have not been able to return to collect your bin before your next scheduled collection (usually a two week cycle) we will collect up to 3 extra bags on your next collection. However, if we are able to return before we will not take additional waste. This can be put in your bin ready for your next collection as soon as it's empty.

General waste needs to be put in general waste sacks and placed at the side of your bin.

Recycling should be put in untied carrier bags or a plastic container so our crews can see the contents and placed at the side of your bin.

Why is the vehicle unable to come up my road when cars are managing to?

Refuse vehicles are very heavy, over 30 tonnes when loaded, and slide very easily in wintery weather. The impact of such a heavy vehicle if it was to lose control would be terrible. As a result we will empty your bin when it is safe to do so.

The contents of my garden / food waste bin are frozen and it has not been fully emptied, will you return to collect?

If we can't empty your garden / food waste bin due to frozen contents, we will empty it on your next scheduled collection when it has thawed. We won't return to empty frozen bins.

The roads are clear why has my bin not been emptied?

The main roads may be clear as these are part of primary gritting routes. Often side roads are on secondary routes meaning they are not gritted as often or at all. As a result it may not be safe to bring our vehicles down the road.