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Disagree with a decision

What to do if you don't understand, or disagree with, a decision we've made.

If you don't understand our decision

You can call us and ask to speak to a benefits assessor on 01538 395626 or email to Benefits@staffsmoorlands.gov.uk or complete the form below. We will be able to explain to you why we've reached the decision we have.

If you think the decision is wrong

If you get a decision in writing from us about Housing Benefit or Council Tax Reduction and you think it's wrong, you can ask us to look at it again within one month of the decision for Housing Benefit and two months for Council Tax Reduction. If you have missed the one month time limit please contact us in some circumstances we can still accept your request.

If we don't change our decision

Housing Benefit

If we don't change our decision on your Housing Benefit claim you may be able to appeal to an Independent Tribunal. The letter telling you about the decision will tell you if you can appeal. There are time limits for asking for decisions to be looked at again and for appealing. The time limit is one month. If you have missed the time limit please contact us as in some circumstances we can support your appeal to the Independent Tribunal.

Council Tax Reduction

If we don't change our decision on your Council Tax Reduction claim you may be able to appeal to a Valuation Tribunal. The letter telling you about the decision will tell you if you can appeal. There are time limits to this appeal which are two months from the decision. If you miss the time limit please contact us as in some circumstances your appeal can still be accepted by the Valuation Office.