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Claim Council Tax Reduction

How to get help with your council tax and who can claim.

Who can claim

You can claim 'council tax reduction' if you receive a council tax bill for the property you live in, and the bill is in your name or joint names with someone else.  

You won't be able to claim if:

  • you are pension age and you and any partner have over £16,000 in savings (unless you receive the guarantee element of Pension Credit Savings Credit)
  • you are working age and you and any partner have more than £16,000 in savings. 

Use our benefits calculator to work out what you are entitled to.

How to apply

To apply for Council Tax Reduction you will need to create or log in to a Staffs Moorlands online account. If you don't have one already, click the button below and register. If you already have an account with us you can also log in here.

Once you're registered

  • go to 'Submit a request' and select the 'Claim Benefit' form
  • it should take between 15 and 20 minutes to complete
  • you will need to have your personal and income details ready
  • you can upload scanned / saved evidence of your address, income and other benefits or do this later

Tracking the progress of your claim

When you have submitted your application through your online account, you will be able to track it from start to finish. We will contact you (usually via email), if we need any further information, and to let you know the progress of your claim.

Providing Evidence

When applying for council tax reduction you may need to provide evidence to support the application.

The fastest and most effective way to add evidence to your claim is to upload it to the form. You can add it at the time of completing the form OR save the form and return to it to add the evidence needed before submitting. If you save the form make sure you take note of your reference number so you can return to the saved version.

 View our guide to getting and adding evidence to support your application. [2MB]

What happens next

Once you submit your form, we will send you an email confirmation. It's really important that you get all the information we've requested to us as soon as possible, otherwise your claim could be delayed. If we have everything we need, your claim should be processed within 21 working days

Need help?

If you need help completing the claim form, and would like someone to go through this with you, contact Citizens Advice.

They will be able to offer you an appointment at one of their offices in LeekCheadle or Biddulph.

Second Adult Rebate

Second Adult Rebate is a form of Council Tax Reduction for people of pension age. Single people in a household are awarded a 25% discount off their Council Tax bill. If you don't get this discount because a dependant adult lives with you, you may be entitled to Second Adult Rebate.

You can apply for Second Adult Rebate through your online account using the links further up the page.