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Bin collection updates

Wednesday 20th November

All collections completed as planned except for the brown organic bins on Howard Close in Werrington due to road works.  Will retry tomorrow Thursday the 21st of November.

Tuesday 19th November

All collections completed as planned.

Monday 18th November

All collections completed as planned.

Missed Bins

If there is no information on this page as to why your bin may have been missed please complete our online form to let us know. Missed bins must be reported after 4pm as the crews may still be out working and within 2 working days of your scheduled collection day. If you have already reported your bin as missed please allow five working days for the crew to return.

We will not return to empty your bin if

  • it is not out for collection when visit your street
  • you put the wrong bin out for collection
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin


Additional material for recycling
If you have additional recycling please leave it next to your grey bin in a cardboard box or untied carrier bags so we can clearly see the material is recycling.  Black sacks or tied bags will not be taken.

Frozen bins
If the lid of your bin is frozen shut or the contents of your bin are frozen inside and don't tip out we will not come back to try again. There is no need to contact us. Please take your bin in and present it again on your next scheduled collection day.