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Benefits overpayments

What happens if you've been paid too much, how to repay, and what to do if you can't afford to pay.

Overpayments usually happen when your benefit hasn't been altered to match your changed circumstances. You must tell us if your circumstances change.

If you've been overpaid

We'll write to you to let you know.

If you are still getting benefit, we will take the overpayment from any future benefit payments. The letter you receive will tell you how much we are planning to take out each week or month.

If you're no longer receiving benefit from us, you will be asked to pay the money back.

How to pay

You will need your invoice number for both methods of payment.

Or call 0345 605 3016 to make a payment.

What if I can't pay?

If you can't pay the amount asked, get in touch with us to make a payment arrangement.