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Information

You can contact us 24/7 online or via the telephone number below during our opening hours.

Use our website to report, apply and pay for council services 24/7. 

Visit our homepage for access to all our services or contact them direct using the buttons below.

If you need a little extra help to complete a task you can call our phone lines during the following times (excluding bank holidays and Christmas):

Mon - 9.00am - 5.00pm
Tues - 9.00am - 3.00pm
Wed - 9.00am - 3.00pm
Thurs - 9.00am - 3.00pm
Fri - 9.00am - 5.00pm

Tel 0345 605 3010

You can also call our payment line on 0300 456 2763 to make a payment 24/7.

Our receptions are open during the following times (excluding bank holidays and Christmas):

Moorlands House, Stockwell Street, Leek, ST13 6HQ: Monday to Friday 9.30am - 4.00pm
Cheadle, 15a-17 High Street, ST10 1AA: Monday only 9.30am - 12.30pm, 1.00pm - 4.00pm
Biddulph Town Hall, High Street, ST8 6AR: 9.00am-1.00pm each day, and 2.00pm - 4.00pm Monday and Tuesday. This is managed by Biddulph Town Council.

To keep up to date with the latest information from the council follow us on Facebook and Twitter.

The safety of our staff is of vital importance to the Council and we are committed to providing safe environments in which they can work and help the local community. We expect our staff to treat customers with tolerance and respect and in return expect our customers to treat Council staff in the same way.

If you are abusive, aggressive or intimidating to our staff, whether on the telephone, face-to-face at one of our receptions or on social media we may take action against you.

We will send you a letter explaining why your behaviour was unacceptable. Depending on the severity of the incident, we may also choose to take further steps. This can include:

  • Asking you not to attend our offices
  • Asking that you only contact a named person or specific email address
  • Limiting contact with you to email only
  • Only visiting your home  in pairs
  • Terminating the conversation or asking you to leave

In very serious circumstances, or if you continue to behave in an inappropriate way, we will consider taking further action such as issuing a Community Protection Warning

As members of the Institute of Customer Services we are supporting the Service with Respect initiative encouraging a safe environment for everyone, see link for further details https://www.instituteofcustomerservice.com/news/swr-legislation/

Our postal address is Moorlands House, Stockwell Street, Leek, Staffordshire, ST13 6HQ

Find Us

Pay

Here you can pay for services provided by the council
  1. Pay your council tax
  2. Pay an invoice
  3. Pay a parking fine
  4. Pay your business rates

Apply

Apply online for planning permission, benefits, help paying rent, building control and much more
  1. Apply for help paying your council tax
  2. Apply for help paying your rent
  3. Apply for council tax single person discount
  4. Apply for council tax discount or exemption

Report

Report it to the council including fly-tipping, dog fouling, missed bin collections, a change of address and much more
  1. Report a change of address
  2. Tell us about a change
  3. Report fraud
  4. Planning Enforcement Complaint Form

Find

Find links to the most popular information requests such as find your bin day, search and track a planning application and current job vacancies
  1. Check if you need planning permission
  2. Search and track planning applications
  3. Find your bin day
  4. See why your bin has not been emptied

Council Tax

Find contact information and application forms for Council Tax services.
  1. Contact Council Tax
  2. Contact Income
  3. Pay your council tax
  4. Report a change of address

Benefits

Here you can find contact information and application forms for benefits
  1. Contact Universal Credit
  2. Contact Benefits
  3. Do you need help paying council tax?
  4. Apply to backdate a benefit claim

Planning, Conservation, Regeneration and Building Control

Find contact information and application forms for planning, planning enforcement, building control, conservation or regeneration.
  1. Contact Conservation
  2. Contact Land Searches
  3. Contact Planning
  4. Contact Planning Enforcement

Housing

Here you can find contact information for housing
  1. Contact Homeless Enquiries
  2. Domestic Abuse
  3. Information for landlords
  4. Contact Housing

Licensing

Here you can find contact information for licensing.
  1. Contact Licensing
  2. Contact Environmental Health
  3. Current licence applications
  4. Road closure orders

Business Rates and Business Support

Here you can find contact information for business rates and our business support services.
  1. Contact Business Rates
  2. Contact Income
  3. Contact Procurement
  4. Business funding

Street Cleaning and Parking

Here you can find contact information for street cleaning and car parks.
  1. Contact Car Parks and Permits
  2. Report full or damaged litter bins on the street
  3. Pay a parking fine
  4. Report fly-tipping or illegally dumped rubbish

Parks, Leisure and Tourism

Here you can find contact information for parks, play areas and tourism.
  1. Contact Parks
  2. Contact Play Areas
  3. Contact Tourism
  4. Report a problem in one of our parks

Pest, Pollution, Noise and Food

Find contact information for Pest Control, Pollution, Noise and Food Regulations
  1. Animal Licensing and Welfare Contact Form
  2. General Contact
  3. Skin Piercing, Tattoo and Electrolysis Form
  4. Drainage enquiry

Cemeteries

Contact cemeteries for all things related to burials in the area

Communications (Press and Media Enquiries)

Contact our communications team for press enquiries to the council

Your Council

Here you can find contact information for Democratic services, Elections and the Chairman.
  1. Contact Democratic Services
  2. Contact Elections
  3. Councillor Information
  4. Meetings, minutes and agendas

Emergencies and Community Safety

Here you can find contact information for community safety.
  1. Community safety
  2. Antisocial behaviour
  3. Report antisocial behaviour
  4. Anti-Social Behaviour Case Review

County Council Services

Find information on services provided by Staffordshire County Council.

Bins and Recycling

Here you can find contact information for bins and recycling.
  1. Contact Bins and Recycling
  2. See why your bin has not been emptied
  3. Book a bulky collection
  4. Request a bin

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